Shipping policy

Delivery, Returns & Refund Policy for Purple Natural Flavors

Last Updated: 14.08.2025

At Purple Natural Flavors, we strive to provide you with the best shopping experience, offering high-quality natural products like dry fruits, berries, candied fruits, nuts, honey, shilajit, natural extracts, and spices. Please review our delivery, returns, and refund policy to understand how we handle your purchases.

1. Delivery Information

We aim to deliver your orders in a timely and efficient manner. Here are the details regarding our delivery process:

Processing Time

All orders are processed within 1-2 business days of receiving your order.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Standard Delivery: Delivery takes 5-7 business days depending on your location.

Express Delivery: Delivery takes 2-3 business days (available for select locations).

Delivery times may vary due to unforeseen circumstances such as weather conditions, public holidays, or shipping carrier delays.

Shipping Charges

Shipping charges are levied in ₹[INR] within India by shipping/courier company.

Standard shipping charges apply for orders below the free shipping threshold. Shipping costs are calculated at checkout.

International orders will have separate shipping charges based on the destination and weight of the items.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order status directly on the carrier’s website.

Delivery Locations

We currently deliver to most locations within India.

We also offer international shipping to select countries. Please contact our customer support for shipping availability to your country.

Delivery Issues

If you encounter any issues with the delivery, such as missing or damaged items, please contact us immediately at info@purplenaturalflavors.com with your order details and we will resolve the issue promptly.

2. Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return the product under the following conditions:

Eligibility for Returns

Products must be returned within 14 days from the date of receipt of the product.

To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition.

Products that are perishable (e.g., dry fruits, nuts, honey) or custom-made (e.g., personalized items) are not eligible for returns.

Return Process

To initiate a return, please contact us at [info@purplenaturalflavors.com] with your order number and the reason for the return.

We will provide you with a return shipping address and further instructions.

Please pack the item securely to avoid any damage during return shipping.

Return Shipping Costs

In case the return is due to our error (e.g., defective product, incorrect item sent), we will cover the return shipping costs.

If the return is due to personal preference (e.g., change of mind), you will be responsible for the return shipping costs.

3. Refund Policy

Our goal is to ensure customer satisfaction, and we offer refunds for eligible returns as follows:

Eligibility for Refunds

Refunds will be processed only after we have received and inspected the returned product.

If the return is accepted, a full refund will be issued to the original payment method within 7-10 business days.

Please note that shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong item or damaged goods).

Partial Refunds

We may issue a partial refund if the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Refund Method

Refunds will be credited to the payment method used at the time of purchase (e.g., credit card, debit card, UPI, etc.).

For international orders, refunds will be processed in the original currency of the purchase.

4. Damaged or Defective Products

If you receive a damaged or defective item, please follow these steps to report the issue:

How to Report Damaged or Defective Items

Contact our customer support team at info@purplenaturalflavors.com within 7 days of receiving the item.

Provide your order number and a description of the issue. We may ask you to send a photo of the damaged product to expedite the process.

Replacement or Refund

If the product is found to be damaged or defective, we will offer a free replacement or a full refund, depending on your preference and product availability.

5. Cancellations

We strive to process orders as quickly as possible, but you can cancel an order under the following circumstances:

Eligibility for Cancellations

You can cancel an order within 1 hour of placing it if the order has not yet been shipped.

After 1 hour, the order cannot be cancelled, but you may initiate a return once the product is delivered.

How to Cancel

To cancel your order, contact us immediately at [info@purplenaturalflavors.com] with your order number.

If the order has already been shipped, you will need to follow our return procedure after receiving the product.

6. Contact Us

If you have any questions about our Delivery, Returns, & Refund Policy, please reach out to our customer support team:

Happy to Help!

Email: info@purplenaturalflavors.com

Customer Helpline: +91 95600 57580 | Whatsapp: +91 92205 07580

Sales & Ops: +91 96250 57580

We are committed to resolving any issues you may have and ensuring a smooth shopping experience.

7. Changes to This Policy

We reserve the right to update or amend this Delivery, Returns & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Please check this page periodically for updates.

By making a purchase on our website, you agree to the terms of this Delivery, Returns & Refund Policy. Thank you for shopping with Purple Natural Flavors!