Terms of service
Terms of Use for Purple Natural Flavors
Last Updated: 14.08.2025
Welcome to Purple Natural Flavors! By accessing and using our website, www.purplenaturalflavors.com, you agree to comply with and be bound by the following Terms of Trade. These terms govern your use of our site and the purchase of products. Please read them carefully.
1. General Terms
1.1 These Terms of Trade ("Terms") apply to all sales and purchases of goods through our website, www.purplenaturalflavors.com, including products like dry fruits, dried berries, candied fruits, nuts, honey, shilajit, natural extracts, and spices.
1.2 By making a purchase, you confirm that you have read and understood these Terms, and you agree to comply with them.
1.3 If you do not agree to these Terms, please do not use our website or place an order.
2. Product Information
2.1 We strive to ensure that all product information, including descriptions, images, and pricing, is accurate. However, there may be minor discrepancies or errors in the presentation of our products.
2.2 Product images are for illustrative purposes only, and actual products may vary in appearance, packaging, or content.
2.3 We reserve the right to modify product prices and availability without prior notice.
3. Order Process
3.1 To make a purchase, you must add products to your shopping cart, provide billing and shipping information, and complete the payment process.
3.2 By submitting an order, you make an offer to purchase the products in your cart. We reserve the right to accept or reject any order at our discretion.
3.3 You will receive an order confirmation email once we have successfully received your order. However, this does not constitute an acceptance of your offer.
3.4 Orders are subject to product availability and stock levels. If a product is out of stock, we will notify you, and you can either choose to wait for the restock or cancel the order.
3.5 All orders placed on our website are processed in accordance with our Delivery, Returns & Refund Policy.
4. Pricing and Payment
4.1 All prices listed on our website are in [currency, e.g., INR], and are exclusive of applicable taxes and shipping fees, unless otherwise specified.
4.2 We accept various payment methods, including credit/debit cards, UPI, and other electronic payment options supported by our payment gateway.
4.3 By providing your payment details, you authorize us to charge the total amount of your order, including applicable taxes and shipping fees.
4.4 In case of pricing errors, we reserve the right to cancel or amend any order placed at the incorrect price. We will notify you of such changes and give you the option to confirm your order at the correct price or cancel it.
5. Shipping and Delivery
5.1 Shipping charges will apply based on the shipping method chosen and the delivery location. Shipping fees will be calculated during checkout.
5.2 We aim to process and ship orders within 1-2 business days, but delivery times may vary based on the shipping address and product availability.
5.3 Once shipped, you will receive a tracking number to track your order. However, we are not responsible for delays caused by the carrier or unforeseen circumstances such as natural disasters, strikes, or public holidays.
5.4 We do not guarantee delivery times, but we will do our best to fulfil orders in a timely manner.
5.5 International shipments may be subject to import duties, taxes, and customs procedures, which are the responsibility of the customer.
6. Returns and Refunds
6.1 Please refer to our Returns & Refund Policy for detailed information about returns, refunds, and exchanges.
6.2 Returns are accepted under certain conditions, as outlined in our Returns & Refund Policy, and refunds will be processed only once we have received and inspected the returned product.
6.3 Refunds will be issued to the original payment method used at the time of purchase. Shipping fees are non-refundable unless the return is due to our error.
7. Product Availability
7.1 All product availability is subject to stock levels and may be subject to change without notice. We reserve the right to modify, discontinue, or replace any products listed on our website at any time.
7.2 If a product is out of stock or unavailable, we will notify you promptly and offer alternatives, or you may opt for a refund.
8. Intellectual Property
8.1 All content, including text, images, logos, and graphics, on www.purplenaturalflavors.com, is the property of Purple Natural Flavors or its licensors and is protected by copyright laws.
8.2 You may not use, reproduce, or distribute any content from our website without prior written permission from us.
8.3 All trademarks, logos, and service marks displayed on our website are the property of Purple Natural Flavors or respective third-party owners.
9. Limitations of Liability
9.1 We are not liable for any indirect, special, or consequential damages arising out of the use of our products or website, including but not limited to loss of revenue, data, or goodwill.
9.2 Our total liability in any claim related to your purchase, whether in contract, tort, or otherwise, is limited to the total amount paid for the product(s) in question.
10. Privacy and Data Protection
10.1 By using our website and making a purchase, you consent to the collection and processing of your personal data as described in our Privacy Policy.
10.2 We take the protection of your personal information seriously and implement reasonable security measures to safeguard it.
11. Changes to Terms of Trade
11.1 We reserve the right to update or amend these Terms of Trade at any time. Any changes will be posted on this page with an updated effective date.
11.2 It is your responsibility to review these Terms periodically to ensure you are aware of any updates.
12. Governing Law and Dispute Resolution
12.1 These Terms of Trade shall be governed by and construed in accordance with the laws of New Delhi, India jurisdiction.
12.2 Any dispute arising from or relating to these Terms of Trade shall be resolved through [arbitration/mediation] in [New Delhi], as per the applicable laws.
13. Contact Information
If you have any questions or concerns regarding these Terms of Trade, please contact us at:
Happy to Help!
Email: info@purplenaturalflavors.com
Customer Helpline: +91 95600 57580 | Whatsapp: +91 92205 07580
Sales & Ops: +91 96250 57580
We are committed to resolving any issues you may have and ensuring a smooth shopping experience.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to these Terms of Trade. Thank you for shopping with Purple Natural Flavors!